Overview

The Service Transition and Operations course is designed to give you a comprehensive understanding of managing critical IT service processes. Learn how to seamlessly transition IT services from development to production and maintain their stability and efficiency in real-world business environments.

With an increasing dependency on IT services across industries, mastering the principles of Major Incident Management, Problem Management, and Change Management has become essential. This course provides hands-on training using leading tools like ServiceNow, Jira, monitoring platforms, and analytics tools, ensuring you're fully equipped to manage IT services in dynamic settings.

 

 

Course Highlights

🔹 Major Incident Management – Master the process of identifying, managing, and resolving critical IT incidents to minimize business disruption. Learn real-world best practices in coordinating response efforts, communicating with stakeholders, and restoring services quickly. You’ll also gain experience using ServiceNow for efficient incident tracking and reporting.

 

🔹 Problem Management – Develop expertise in identifying the root causes of recurring IT issues. Gain hands-on experience with Jira and ServiceNow for tracking and resolving problems, and learn techniques like root cause analysis (RCA) using the Ishikawa (fishbone) diagram to prevent future incidents.

 

🔹 Change Management – Understand how to assess, plan, and implement IT changes with minimal business impact. This module covers risk assessment, change planning, implementation, and post-change evaluation, along with ServiceNow workflows for tracking approvals and execution.

 

🔹 Industry Tool Integration – Work with top-tier service management tools:

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ServiceNow – Automate workflows for incident, problem, and change management.

Jira – Utilize Jira for project tracking and agile service management.

Monitoring Tools – Learn how to use Nagios, SolarWinds, and Dynatrace to detect IT infrastructure issues proactively.

Analytics Tools – Use platforms like Splunk or Power BI to analyze trends, service performance, and incident recurrence.

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🔹 Service Transition Mastery – Understand the full lifecycle of transitioning IT services into a live operational environment. Learn about service validation, testing, and knowledge transfer to ensure smooth deployments.

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🔹 Continuous Improvement Practices – Discover ITIL's Continual Service Improvement (CSI) framework to enhance service performance, optimize workflows, and boost customer satisfaction.

 

🔹 Real-World Scenarios & Case Studies – Engage in practical exercises that simulate complex service management challenges. Learn how to apply your skills to real-life IT environments.

 

 

Who Should Enroll?

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This course is ideal for:

✅ Aspiring IT Managers looking to build a career in IT Service Management.

✅ IT Professionals aiming for promotions or new roles in service operations.

✅ Service Managers seeking to sharpen their expertise in IT processes.

✅ Newcomers wanting to break into IT with a high-demand skill set.

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Course Details

📆 Duration: 45-Day Intensive Program – Designed for quick yet in-depth learning.

💰 Pay After Placement: Focus on your training, and pay only once you land a job.

📈 Average Salary: Graduates earn an average of 16 LPA (Lakhs Per Annum).

🎯 100% Placement Guarantee: Every student gets placed in top companies.

🏆 Proven Success: 14 successful batches placed in leading IT firms.

🏢 Top Hiring Companies: Google, Microsoft, Amazon, IBM, Accenture, TCS, Infosys, Wipro, Cognizant, Capgemini, Deloitte, and more.

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🚀 Your Career in IT Service Management Starts Here – Enroll Today!